eo999 Privacy Policy

1. Data We Collect

eo999 collects personal data from you in the following ways: directly when you register and use the platform, automatically as you interact with the website, and from third-party sources such as payment providers and identity verification services. The categories of personal data we collect are described below.

1.1 Registration Data

When you create an eo999 account, we collect the information you provide during the registration form, including:

• Full legal name
• Date of birth (to verify you are aged 18 or above)
• Email address
• Mobile phone number
• Residential address (city, district, and postal code within Bangladesh)
• Preferred payment method (e.g., bKash, Nagad, Rocket, Upay)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — required to process withdrawals and comply with anti-fraud obligations — we may collect copies of:

• National ID card (NID) or passport
• Proof of address (utility bill, bank statement dated within three months)
• Proof of payment method ownership (bKash, Nagad, Rocket, or bank account confirmation)
• A selfie or live photograph for identity confirmation where requested

1.3 Transaction Data

We record all financial transactions associated with your account, including deposit amounts, withdrawal requests, transaction timestamps, and the payment methods used. We do not store full payment card numbers on our servers; card data is tokenised by the relevant payment processor.

1.4 Gaming Activity Data

We collect data about your activity on the eo999 platform, including games played, wagers placed, bet amounts, game outcomes, session duration, and bonus usage history. This data is used to operate the platform, detect unusual activity, and personalise your experience.

1.5 Technical and Device Data

When you access eo999 from any device — whether via a browser on your mobile phone in Dhaka, a tablet in Chittagong, or a desktop in Sylhet — we automatically collect technical data such as:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, links clicked, and time spent on the platform
• Referring URL (the site you came from before visiting eo999)
• Session identifiers and cookie data (see Section 4)

1.6 Communications Data

If you contact eo999 support — by email at [email protected] or through the platform's live chat feature — we retain records of those communications, including the content of messages, timestamps, and any attachments provided. This allows us to track the resolution of your issue and improve our support quality.

1.7 Responsible Gaming Data

Data you provide through responsible gaming tools — including deposit limits you set, cooling-off periods you activate, and any self-exclusion requests — is stored securely and used exclusively to enforce those protections. This category of data is never used for marketing or profiling purposes.

2. How We Use Your Data

eo999 uses personal data only for legitimate, clearly defined purposes. The table below outlines the primary purposes for which we process your data and the legal basis for each:

2.1 Marketing Communications

eo999 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal offers (such as Eid promotions, Pohela Boishakh specials, or BPL cricket betting offers), and other platform updates — but only where you have given explicit consent during registration or via your account preferences. You may withdraw consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting support at [email protected].

2.2 Automated Decision-Making

eo999 uses automated systems to detect fraudulent activity, identify potential responsible gaming concerns, and flag accounts for security review. Where a significant decision is made about your account based solely on automated processing — such as account suspension — you have the right to request human review of that decision by contacting support.

3. Data Sharing & Disclosure

eo999 does not sell your personal data. We share personal data only in the specific, limited circumstances described below.

3.1 Payment Processors

To process deposits and withdrawals, we share necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These providers act as independent data controllers for the purposes of their own payment processing services and are subject to their own privacy policies. We share only the data that is strictly necessary to complete the transaction.

3.2 Identity Verification Providers

KYC documentation submitted by players may be reviewed by third-party identity verification service providers contracted by eo999. These providers process data exclusively on our instructions and under strict data processing agreements that prohibit any independent use of your information.

3.3 Game Providers

Live casino games and slots on the eo999 platform are delivered by third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive technical data (such as session tokens and game round IDs) necessary to deliver the game experience. Game providers do not receive your full personal profile.

3.4 Legal and Regulatory Disclosure

eo999 may disclose personal data to law enforcement agencies, courts, regulators, or other government authorities where required to do so by applicable law, in response to a valid legal request, or where disclosure is necessary to protect the rights, safety, or property of eo999, its players, or the public.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of eo999's business, personal data held by eo999 may be transferred to the acquiring entity as part of that transaction. You will be notified via the email address registered to your account if such a transfer results in a material change to how your personal data is handled.

4. Cookies & Tracking Technologies

eo999 uses cookies and similar tracking technologies — including local storage, session storage, and pixel tags — to operate the platform, remember your preferences, analyse usage patterns, and maintain session security. By continuing to use the eo999 website, you consent to the use of cookies as described in this section.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to function. They include session authentication cookies that keep you logged in to your eo999 account and security cookies that help detect fraudulent activity. These cannot be disabled without impairing the core functionality of the platform.
• Functional Cookies: These remember your preferences — such as language settings, display preferences, and game lobby layout — so you do not need to reconfigure them on every visit.
• Analytical Cookies: We use aggregated, anonymised analytics data to understand how players navigate the eo999 platform, which games are most popular, and where the player experience can be improved. This data does not identify you personally.
• Performance Cookies: These help us monitor the technical performance of the platform — including page load times and error rates — so we can identify and resolve issues quickly.

4.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Safari, and Samsung Internet (commonly used on mobile devices in Bangladesh) — allow you to view, delete, and block cookies via the browser's privacy or settings menu. Please note that disabling strictly necessary cookies will impair your ability to use the eo999 platform, including maintaining your login session.

4.3 Third-Party Cookies

Some cookies on the eo999 platform are set by third-party service providers — primarily game delivery networks and analytics platforms. These third parties are not permitted to use cookies placed on eo999 for their own advertising purposes. eo999 does not integrate third-party advertising networks or social media tracking pixels on its platform.

5. Data Retention

eo999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply:

After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

6. Data Security Measures

eo999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and eo999 servers is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when visiting eo999.app.
• Password Hashing: Account passwords are never stored in plain text. They are processed using a strong one-way cryptographic hashing algorithm so that even eo999 staff cannot read your password.
• Access Controls: Access to personal data within the eo999 organisation is strictly role-based. Only personnel with a legitimate operational need — such as customer support staff handling a specific account query — are permitted to access personal data, and all such access is logged.
• Two-Factor Authentication (2FA): Where 2FA is enabled on your account, an additional verification step is required before login can be completed, significantly reducing the risk of unauthorised access even if your password is compromised.
• Secure Data Centres: eo999 player data is hosted in secure, access-controlled data centres with physical security measures, redundant power supplies, and regular security audits.
• Regular Security Reviews: eo999 conducts periodic reviews of its security posture, including vulnerability assessments, to identify and address potential weaknesses before they can be exploited.
• Data Breach Response: In the event of a personal data breach that poses a risk to affected players, eo999 will notify affected individuals without undue delay, providing details of the breach, data affected, and the steps taken to mitigate the impact.

7. Your Privacy Rights

As a player on the eo999 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 calendar days of receiving your request.

8. Policy Updates & Contact

eo999 reviews this Privacy Policy periodically and updates it when necessary to reflect changes in our data practices, applicable law, or regulatory guidance. When material changes are made, we will notify registered players by email at the address associated with their account, and the updated policy will be published at eo999.app/privacy-policy with the revised effective date clearly indicated at the top of the page.

Your continued use of the eo999 platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with the changes, you should close your account and cease using the platform.

8.1 Children's Privacy

The eo999 platform is strictly for adults aged 18 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. If a parent or guardian believes that their child has submitted personal data to eo999, they should contact us immediately at [email protected]. Upon verification, we will delete the data and close the associated account promptly.

8.2 Links to Third-Party Sites

The eo999 website does not contain links to third-party websites. This Privacy Policy applies solely to data collected and processed by eo999 in connection with the eo999 platform. We are not responsible for the privacy practices of any third-party service providers who operate under their own independent privacy policies.

8.3 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by eo999, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 30 calendar days for formal privacy rights requests; within 24 hours for general support queries during operational hours (Bangladesh Standard Time, UTC+6)
• Subject line for privacy requests: "Privacy Rights Request — [Your Username]"